Tenants and buyers are guests

For FRIS, a tenant is a guest - to be unburdened of all concerns via a tailor-made solution. 'As a tenant you want a hassle-free solution. We give you that. And not only via a pleasant, problem-free living environment. We go much further. With services that are tailored to the specific needs of tenants. Depending on tenants’ wishes, this can range from a dry-cleaning service to support in arranging healthcare, or even to a dog-walking service. And we of course provide the same, customised service to our buyers.’

FRIS developed the Meet Amy app in order to provide customers with more hospitality benefits. 'Amy is our digital hospitality assistant. She is available 24/7 and knows the wishes of tenants in any specific building. The user determines the support required and Amy quickly answers questions and solves problems.' Amy provides, for example, access to instructional videos on central heating and kitchen appliances. She can also inform residents about things like lift maintenance and window-washing times - and about local events.

Tenants can also use the app to digitally report malfunctions and defects. A link to the Building Information Model (BIM) enables FRIS to go one step further. 'We also use digital building information after completion. If a window is broken, the tenant can send us a photo. Using its location and size, the maintenance team can identify exactly which replacement window to order. This means the tenant does not have to stay home for a visit, for taking measurements. This saves a contact, is more customer friendly and is also more efficient.'

The owner also benefits from the use of Property Tech. 'Satisfied tenants mean fewer changes, lower costs and a better return. And the Building Information Model is also practical for maintenance. The surface areas of, for example, paintwork are defined. This means that one can easily get an accurate painting quote. Without measurement and with no chance of an error. Smart use of technology and digitisation is helping us to upgrade our service - from being building focused to being customer focused. As a result, we can ensure that tenants really feel like guests!’

FRIS also uses modern tools for first rentals and project-based sales assignments. 'We want to assign candidates to homes as efficiently as possible and provide them with optimal guidance. And we are there, at the critical decision points, to help them make the right choices. When it comes to marketing, our marketing communication services are increasingly integrated. Our integrated marketing advice process allows us to relieve developers of the sales aspect of their projects. However, digitisation and automation are just a means to an end. Our actual goal is to deliver the most personal service possible.'