How do I report a maintenance complaint or request to repair?
The maintenance of a rental property is divided between you as a tenant and the owner of the property. How this is divided can be found in your tenants' ABC and repairment guide. You received these documents at the entrance of your new rental home from FRIS.
You can also dowload these documents on this website.
In general, small maintenance of the rental property is for the account of you as a tenant. Major maintenance, often on the outside, is for account of the owner. Agreements about this are legally determined.
Do you rent a property of a.s.r. or FRIS and do you want to report a maintenance complaint or request to repair?
First check your tenants' ABC and repairment guide to determine whether your request is for our account or for your own. Report your maintenance complaint or repair request to the correct party, depending on which owner you are renting.
• Are you renting a property of a.s.r. Then call Jansen Huijbregts via: +31(0) 88 - 022 14 92
• Are you renting a property from FRIS, call Jansen Huijbregts via.: +31(0) 88 - 022 14 96
I would like to terminate my lease agreement. What should I do?
You can easily terminate your lease agreement online and send the signed lease cancellation form to: email@example.com. The lease termination form can be found in your online “IDD Customer file” or on this website. When canceling, keep the following in mind:
I have rented a property together with my partner, can I be the only one in the contract?
Yes, that is possible, but only if we have permission of the owner of the property. You must submit your request to us. This request must be written and send by regular mail. Both you and your ex-partner must sign this letter.
We also ask you for a copy of your recent payslip and a copy of your ID. Following your request, we will contact the owner. If the owner agrees, we will change the name of your rental contract.
For this adjustment we charge € 200, - (including VAT) administration costs.
In general, an owner can agree with your request if you can meet the required income requirement. For more information about the set income requirements, see question: 'How can I view and rent a property?'.
How much chance do I have to get a rental property?
Every year hundreds of properties are rented by FRIS. The current offer is visible on this website. You can respond directly to a property. Whether the property will eventually also be yours depends on your income in combination with the rent.
How can I view a property and rent a property?
1. Show interest
If you are interested in a property of FRIS, you can make this known via our website. We automatically create an online “IDD Customer file” for you. You can check whether you meet the income requirements that apply to the property in which you are interested.
2. Income requirements
Make sure you are able to rent a property. This depends on the fixed income of you and possibly your partner. This will be checked by us, before you can start renting. We also check your ID and your credit. To qualify for a rental property in the private sector (free sector), the rule of thumb is:
The basic rent per month x 4 = the gross monthly income
If you are going to rent with a partner, and together form a demonstrably sustainable household, the second income can be counted for 75%.
Note: This is an indicative standard. Owners may deviate from this at their own discretion and must set their own additional conditions. For independent entrepreneurs and freelancers, a deposit of 3 months’ rent is usually requested.
3. Online “living file”
We will create an online “IDD Customer file” for you, from which you will receive the login details from us by e-mail. With the created IDD you create your own online rental file, in which you can upload all necessary documents. These documents are necessary to complete the registration. To be able to allocate a property it is important that you fill in your details as completely as possible and truthfully and that you upload the requested documents.
4. Rent together
Do you rent together and do you both want to be on the contract? Then you can indicate this in the registration form. You use one online registration form together, but you both create your own online profile, so that you can individually upload the personal documents.
Important: Use a different personal e-mail address for both tenants.
5. File complete
Once all required documents have been uploaded, you can indicate this by clicking on the 'final save' button. We receive a notification that we can take your file into the award procedure.
6. Property match
If there is a match between your file and one of the available properties, you will be notified of this and you will be invited to visit the property. If you would like to rent the property, you can confirm this to our brokers after the visit by e-mail. If there are several suitable candidates, there will be draw.
7. Sign the rental agreement
As soon as the property is granted to you, we will put the property into your reservation and make a rental agreement for you. This is uploaded for signature in your online living file so that you can sign it.
Note: If you decide not to rent the property after acceptance, a € 250, - cancellation fee will be charged.
8. Key transfer
The key will be transferred after the signing of the lease, the payment of the first month's rent, service and any additional costs, and when there is a completion of the property with the technical supervisor of the owner or manager.
Are there waiting lists or is there a draw?
There are no waiting lists for properties that are immediately available. Properties in new build projects are often not immediately available. You can register per project. With regard to new build projects we do work with waiting lists.
Popular properties have often several candidates who want to rent. The speed of reaction in combination with complete and correct documents increases the chance that the property will be assigned to you. If there are several equivalent suitable candidates, then there is a draw.
What kind of rental properties are there?
In general, there are two types:
Social rental housing:
These are rented properties of housing corporations that can only be obtained through allocation after registering with “Woningnet”. These are rental properties under € 720 per month. There are restrictions on your maximum income and the waiting time is long.
Private (free sector) rental housing
These are independent residences that are not rented out socially, usually above € 720, -. There are no establishment requirements or maximum income requirements for this. However, the owner will set conditions and want to see a minimum income guaranteed.
FRIS only rents out private properties.
How much rent can I pay?
How much rent can I pay or how much do I have to earn in order to qualify for a rental property in the private sector? The rule of thumb is:
Rental price times 4 is the minimum gross monthly income.
On the website of the NIBUD, you can read which rent suits your income and what costs you have to take into account.
What is a walk-in or group tour?
Several candidates are invited for a walk-in or group tour. This is often the case with popular properties, for which several suitable candidates apply. Suitable candidates are invited simultaneously. After the tour you can indicate whether you want to rent the property. If there are several candidates who want to rent the property, there is a draw.
How do I find a rental property?
You will find the most up-to-date information and offers on the websites of reputable brokers and real estate managers, recognizable by their membership of NVM or VGM. You can also find offers through collection websites such as funda.
What does “option” and “with reservation” mean?
If a house is under “option” then there is one or there are several candidates who want to rent the house and have submitted the necessary documents. If you also want to be considered, please respond to the property. If the property becomes available again, suitable candidates will be invited (again).
If a property is rented “with reservation” then the candidate has been presented to the owner and the contract is signed in the short term.
From an option, no rights can be derived from rented accommodation. We can provide certainty about the allocation only after delivery of required documents and presentation to the owner.
Why are there income requirements?
We work for professional owners such as pension funds, investors and housing corporations. These owners attach great value to the quality of the properties. The owner therefore hires a professional real estate property manager to organize the management and rental of the properties. In addition to advising you as well as possible, viewing properties and organizing formalities. Our job is to select suitable candidates.
How do I make a secure copy of my ID?
We ask for a copy of your ID to be able to make a rental agreement. It is possible to protect your identity card. You do this in the following way:
Are you going to make a hard copy? Then use the following tips:
• Mark the copy so that it is clear that it is not an original document.
• Date the copy and mention what it is for.
• Strike the citizen service number.
Can I get a rental property as a student?
No, it is only possible to rent with sufficient income according to the income test, whereby a maximum of 2 incomes can be seen as a common income. Also, no more than two tenants may be registered at an address.
Unless these requirements are met, it is not possible for students to rent a home. Unfortunately, no guarantees are accepted by third parties (parents). If there are opportunities for students, this is explicitly mentioned in the list of our properties.
Are there costs being charged for the brokerage service?
We can be brief about that; no. As a tenant you do not pay brokerage fees or brokerage costs.
You pay the first month rent and service costs beforehand or when signing the contract. Rent is always paid in advance.
In some cases (private entrepreneurs or tenants with an increased risk) a deposit or bank guarantee is required. You also need to pay this for key transfer when signing a contract.
Can someone else (a parent) rent a property for me?
The professional owners (investors, corporations and funds) that FRIS works with do not accept this, unless explicitly stated otherwise.
The main tenant must register at the address at the municipality. It is not permitted in the Netherlands to have the main residence at more than one address.
Do you accept guarantees by third parties (parents)?
No, we do not accept guarantees.
When will I hear if I will be assigned the property?
This is different per owner, but usually you will receive a message within 5 working days after all your documents have been delivered.
Which documents do I have to submit?
We need the following documents from you and your partner:
• Copy of ID;
• Employer's statement;
• Payslips of the three most recent periods;
• Bank statement with the three most recent salary payments;
• Basic Registration Personal Data;
• Mortgage statement;
• Owners statement;
• We would like to receive an annual statement (s) for retirement or benefit.
• Copy of ID
• Bank statement with the three most recent salary payments
• Balance sheet, profit and loss account for the two most recent full financial years
• Auditor's statement
• Tax return for two most recent years
• Excerpt from the Chamber of Commerce register
• Basic Registration Personal Data
• Mortgage statement
• Owner's declaration
A credit check is performed by a competent authority by default.
What are service costs?
Service costs are costs on top of the basic rent. You should think of cleaning the general areas, window cleaning, energy consumption in the general areas.
In some cases, an advance payment for your own individual heating costs is also included. However, this is an exception in limited cases. You will always receive a separate statement and an annual overview of the service costs. The composition of the service costs is determined in a legal framework.
What are the monthly fixed costs?
In addition to the rent and service costs you have to take into account a number of fixed charges:
For urgent matters you can call 24/7