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Highlights

FAQ

I have an appointment at the FRIS office. Where do I need to be?

FRIS has four locations. The head office is located in Amsterdam-Zuidoost. For an overview of all locations and our contact details, please go to the contact page.

How do I report a maintenance complaint or repair request?

Responsibility for maintaining a rental apartment is divided between you as the tenant and the landlord. You can find the precise division of responsibilities in your tenants' ABC and maintenance guide. You received these documents when you moved into your new FRIS rental apartment.

In principle, minor maintenance in the apartment is for your expense as the tenant. Major maintenance, often to the exterior, is for the landlord's expense. Arrangements about this are laid down by law.

Are you are renting an apartment through FRIS and do you want to report a maintenance complaint or a request for repair?

  1. First check your tenants' ABC and maintenance guide.
  2. Determine whether your request is for our expense or yours.
  3. If you are renting through FRIS, report your maintenance complaint or request for repair online.
  4. If you are renting through ASR, report your maintenance complaint or request for repair to Jansen Huijbregts, 088-022 14 92. 
  5. If you are a tenant of Square, report your maintenance complaint or request for repair to De Woonhave.

I want to give notice. What should I do?

You can easily give notice online by sending an e-mail to vastgoedmanagement@fris.nl. In your e-mail, clearly state the following:

  • Your name and address
  • The date from which you are giving notice
  • Why you are giving notice
  • Your mailing address or your new residential address
  • A phone number where you can be reached every day

When handing in your notice, take account of the following:

  • You generally have a notice period of one calendar month
  • You can only give notice as of the first of every month
  • Add an electronic signature to your e-mail giving notice
  • If the rental contract is in two names, you'll need to add both signatures to the e-mail

You can also give notice by sending a registered letter to the following address:

FRIS Vastgoed Management 
Atlas ArenA - Gebouw Amerika
Hoogoorddreef 15
1101 BA Amsterdam